LOVE YOUR HOME!

TAKE A LOOK AROUND AND TREAT YOUR SHELF

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    FLORA BLACK

    FAQs

    Who is Flora Black?

    Not who, but what! Flora Black is simply our love of all things that make our homes joyful and beautiful. But perhaps you want to know a bit more about Flora Black...

    Do you have a physical shop?

    As of now we are an online store; Viewings are by appointment only.

    Enquiries: hello@florablack.uk

    Is your site safe for payments etc?

    Yes. Payments on our website are processed securely by Shopify who are a validated Level 1 PCI DSS Compliant Service Provider.

    They are also on Visa's Global Compliant Provider List and MasterCard's SDP List.

    Your card data is not stored, and your contact information is always encrypted.

    Can I add items to an existing order?

    No; unfortunately we cannot change an order once it has gone through the check out process.
    If you would like to purchase additional items, please place another order on the website.

    If you have any other questions you can email: sales@florablack.uk

    Item Descriptions

    Here at Flora Black we source many beautiful items; some antique and some vintage. Some come with a clear history and some do not, but whatever the item, we will always endeavour to give as much information as we can.

    We only supply items in what we consider to be ‘good condition'; meaning that the item is in good condition for it's age and can be used for its intended purpose.

    We often use certain terms that describe common attributes that apply to vintage and antique items such as crazing, foxing, pinholes, nibbles and so on; things that are sometime inherent in the nature and history of these items. However, you can rest assured that here at Flora Black we never sell items that are damaged or in poor condition.

    Here, sizes are given as accurately as possible starting with (W)idth (H)eight and (D)epth. Measurement units are given in Centimeters (CM).

    You are able to click and zoom in on our product images to see detail.

    If you have any questions about an item simply email us at sales@florablack.uk


    Returns

    We always hope you are going to absolutely love your purchase, but sometimes items need to be returned if something's not right. Our returns policy allows you to return items within a 14 days of purchase, as long as items are in the same contdition as purchased.

    For returns please email returns@florablackshop.uk to arrange return.

    Return postage is at your own cost. Please make sure the items are very well wrapped as we can’t give refunds on anything which is damaged.

    If your item arrived damaged please take pictures of the packaging and the item, and contact us as soon as possible: returns@florablackshop.uk

    Please refer to Returns

    Got a question?

    If you have any other questions please email us at sales@florblack.uk